Senior program manager

I lead enterprise AI adoption — and ship software.

15+ years delivering multi-million-dollar programs at lululemon, PayPal, Boeing, and TELUS — most recently rolling out Microsoft Copilot to 10,000 people at 98% adoption.

View my work Resume (PDF)

Vancouver, BC · Dual Canadian–British citizen · TN-visa eligible

$50M

Projected annual savings

98%

Adoption · 10,000 users

$20M

Largest program directed

100+

Cross-functional team

What I've shipped

WPT 01

av8db.comLIVE

Social network for pilots — peer-verified credentials as the trust layer, with a 30,000-airport database.

Laravel · MySQL · Tailwind

Visit site

LikeItsNew — cleaning-services marketplace

LikeItsNew.comLIVE

Cleaning-services marketplace — recurring bookings, Stripe Connect payments, SMS scheduling.

Laravel · Vue 3 · Stripe

Visit site

Marketing platformIN BUILD

Multi-brand AI marketing automation — agent-driven content with a mandatory human approval gate.

Next.js · Node · Postgres

Case study coming soon

Portfolio Pilot — fly a Cessna 172 through 3D stock-chart terrain

Portfolio PilotPLAY

A browser game — fly a Cessna 172 through 3D terrain carved from real stock charts. Weave the mountains, survive the crashes, land it on the runway.

Three.js · Canvas · single-file

Play it

Flight log

WPT 02

lululemon — Enterprise AutomationsSep 2024 – May 2026

Senior Program Manager

Deployed Microsoft Copilot M365 and generative AI tooling globally to 10,000 users — 98% adoption and $50M projected annual savings on a constrained budget.

lululemon — Guest Education CenterApr 2021 – Sep 2024

Project Manager

Migrated the contact center from Oracle Service Cloud to Microsoft Dynamics in 4 months with zero downtime, then to Salesforce within 18 months — 1,000+ agents migrated.

PayPalApr 2020 – Apr 2021

Program Manager / Scrum Master

Post-acquisition integration of Hyperwallet BI capabilities into PayPal — billing engine delivery across two cross-functional squads.

lululemon — Guest Education CenterFeb 2019 – Mar 2020

Project Manager

Re-engineered the Quality Returns process end-to-end — $16M projected annual savings on a $170k program budget.

Boeing VancouverApr 2018 – Feb 2019

Program Manager

Full lifecycle of a $20M SAFe program — enterprise airline-analytics platform onboarding major carriers on Power BI and Azure.

Ocean (startup)Nov 2017 – Apr 2018

Co-Founder / Program Manager

Co-founded a realty-transaction app adopted by Vancouver's top-tier Realtors — MVP shipped on a $50k budget.

Earlier roles — TELUS (2006–2017), Virgin Money UK (2001–2005)

TELUS2006 – 2017

Program Manager · Project Manager · Team Lead

A decade across TELUS PMOs: enterprise datacenter migrations and DR for clients like BC Hydro, the $2.3M Genesys contact-center rollout supporting millions of interactions, CRTC-mandated billing programs, and a $2.3M compliance rollout across 40 people.

Virgin Money2001 – 2005 · UK

Service Support Specialist

Hardware refresh and software deployments to 400+ users; core network infrastructure upgrade with zero downtime.

SAFe 4 Agilist Leader Certified Scrum Master ITIL v3 Foundation

Beyond work — certified pilot & aircraft owner, founder of a $300k/yr business, tech investor. The parts that don't fit in bullet points.

Get in touch

WPT 03

Open to senior program & TPM roles. Drop a note using the form — I usually reply within a day.

linkedin.com/in/thomasbramble